By the end of this lecture you should be able to:

1. Use FOCUS PDCA Model in performance improvement.
2. Know how to collect data and different tools of data collection.
3. Know how to Prioritize opportunities for improvement using Prioritization Matrix.
4. Describe and use different quality tools perfectly.
5. Present your project to your Administration in brief.
6. Present your achievement after performance improvement at storyboard.
7. Abide With CBAHI Standards regarding quality improvement.