This Review and Study Course is designed for all healthcare workers who are seeking for passing the CPXP certification exam (Certified Patient Experience Professional) accredited by Patient Experience Institute.

This Study and Review Course is geared for patient experience professionals, Health administration, Doctors, Pharmacists, Nurses and Allied health care practitioners who seeks to be Certified professional patient experience “CPXP Specialist".

This Review Course also has real exam forms and assessments to assess your readiness for the final CPXP EXAM.

The Live Session is schedule two (2) sessions weekly. The Course Duration is 20 hours divided in 8 sessions. The Online Lecture Duration is two and half (2.5) hours per session through ZOOM Meeting. The ZOOM Link will be sent at Whatsapp Group.

This Study and Review Course has a mixed medium of instruction in both English and Arabic languages.

LEARNING OBJECTIVES:
  1. Study and review for the 4 main domains involved in CPXP exam contents according to Exam References recommended by the PATIENT EXPERIENCE INSTITUTE.
  2. Highlighting the important topics and location/site questions.
  3. Training on the multi questions in live sessions.
  4. Assess the ability to recall or remember specific information.
  5. Assess the ability to apply the knowledge in specific situations.
  6. Assess the ability to analyze the situation and choose the best action or decision to be taken.

COURSE SYLLABUS:
The study and review course contains but not limited to:
  1. Session One & Two: Partnership and advocacy (29%)
      a. Introduction to Patient Experience
      b. Patient Experience Vs. Patient Satisfaction
      c. Patient Rights & Responsibilities
      d. Complaint & Grievance
      e. Service Recovery
      f. Effective Communication
      g. Patient & Family-Centered Care, PFAC
2. Session Three & Four: Measurement and Analysis (23%)
      a. Types of Data (Quantitative & Qualitative)
      b. Descriptive Statistics (Mean, Median, Mood, SD, Variance)
      c. Data Collection, Analysis & Presentation
      d. Quality Improvement Tools (Run, Pareto, Histogram, Affinity, Control, Fishbone)
      e. PX Measurement (HCAHPS Survey & Press Ganey)
      f. Outcome & Process Measures
3. Session Five: Design and Innovation (22%)
      a. Experience Based Co-design
      b. Shared Decision Making
      c. Improvement Methodologies
      d. Organization Mission, Vision & Value
4. Session Six: Leadership and organizational culture (26%)
      a. Leadership Styles
      b. Change Management
      c. Employees Recognition
      d. Coaching
      e. Communication & De-escalation Strategies
      f. Communication Models & Feedback
      g. Patient Experience Tools
5. Session Seven & Eight: Review and Discussion

PROGRAM MATERIALS/TECHNIQUES:
  1. Handout / Slides
  2. Multiple-Choice Questions (MCQ) Training Questions
  3. Supportive Documents and References
  4. WhatsApp Group for Discussion, Support & Follow-Up (Until Exam Time)
  5. Final Assessment (Simulation Test)

IMPORTANT INFORMATION ABOUT THE COURSE:

1. After registration on the course you can find the Join Link of the WhatsApp group inside the course for live sessions.
2. All recorded sessions are uploaded already for all course contents.
3. All quizzes and exams has the ability for retaking it many times during your registration period.
4. Registration period is valid for 6 months from your first registration.
5. You can download the certificate of completion after completion of the course.
6. If you need any extension for you registration after the 6 allowed months, you must contact us to follow our policy for reattendance.