This Review and Study Course is designed for all healthcare workers who are seeking for passing the CPHQ certification exam (Certified Professional in Healthcare Quality) accredited by NAHQ (National Association for Healthcare Quality).

This Review Course is an Intensive Study and Review for the comprehensive quality curriculum based on Janet Brown 30th edition and HQ Solution Textbooks with 2023 Updates.

This Study Course contains handouts that is simply prepared from the textbooks and considered the main source of study beside the huge question bank that fully qualify any participant to fully understand the quality language and to be fully prepared to the exam. So, no need to open any other references.

This Review Course also has real exam forms and assessments to assess your readiness for the final CPHQ EXAM.

The Live Session schedule is every Sunday and Wednesday at 7:00PM Egypt Time (8:00PM Saudi Arabia Standard Time). The Online Lecture Duration is two (2) hours through ZOOM Meeting. The ZOOM Link will be sent at Whatsapp Group.

This Study and Review Course has a mixed medium of instruction in both English and Arabic languages.

LEARNING OBJECTIVES:
Study and Review for the main 8 domains involved in CPHQ exam contents according to the updated 2023 exam contents:
  1. Quality Leadership & Integration (19 Items)

Focus: Strategic alignment, stakeholder engagement, and governance support.
A. Strategic Planning & Governance

1.    Advise leadership on improvement initiatives and organizational goals.

2.    Help develop action plans and prioritize quality projects.

3.    Assist with establishing organizational priorities.

4.    Support quality governance structures: councils, committees, oversight.

5.    Ensure quality and safety alignment with strategic objectives.

B. Stakeholder Engagement

1.    Identify resource needs for quality and safety.

2.    Assess the organization’s culture and readiness for quality/safety change.

3.    Engage stakeholders and promote interprofessional collaboration.

4.    Guide governing bodies and clinical leaders on quality roles and responsibilities.

5.    Facilitate interdepartmental teamwork and shared accountability.

2. Performance & Process Improvement (27 Items)

Focus: QI methodologies, team facilitation, and evaluation.

A. Foundations & Communication

1.    Develop and implement QI training initiatives.

2.    Communicate QI activities and results across all levels.

3.    Identify opportunities based on data and evidence-backed practices.

B. Team & Change Management

1.    Establish and manage QI teams—defining roles, scope, and deliverables.

2.    Foster innovative approaches and evaluate new evidence-based practices.

3.    Lead change: stakeholder alignment, team motivation, resistance management.

C. Methodologies & Tools

1.    Apply Lean, Six Sigma, PDSA, and other proven methodologies.

2.    Use tools like fishbone diagrams, FMEA, and process maps for analysis.

3.    Monitor project timelines, milestones, and deliverables.

4.    Evaluate team effectiveness and QI outcomes ﹣ review success criteria and measure impact.

3. Population Health & Care Transitions (11 Items)

Focus: Population-level interventions, health equity, and transitions of care.

1.    Identify data sources and population health indicators.

2.    Design population health strategies—prevention, wellness, and control of disease.

3.    Address disparities and equity via tailored interventions.

4.    Analyze clinical, financial, and SDOH data to guide improvements.

5.    Highlight improvements in care transition processes.

6.    Collaborate with community and care teams to optimize patient transitions.

4. Health Data Analytics (26 Items)

Focus: Data systems, measurement, analysis, and reporting.

A. Data Management & Systems

1. Assist in evaluating/developing QI data systems and registries.

2. Design data collection plans—define measures, sampling, tools.

3. Select appropriate measure types: structure, process, outcome, experience.

4. Ensure data integrity via validation of quantitative and qualitative data.

5. Identify and use benchmarking and external data sources.

6. Develop scorecards and dashboards for targeted audiences.

B. Measurement & Statistical Analysis

1.    Use systems to organize, analyze, and report data.

2.    Apply data visualization methods for clarity.

3.    Evaluate processes with appropriate measurement tools.

4.    Use statistical methods: central tendency, variance, correlation, regression, t-tests.

5.    Employ SPC tools: control charts, run charts, trend and variation analysis.

6.    Set benchmarks and interpret data to inform decisions.

5. Patient Safety (18 Items)

Focus: Safety culture, risk management, and system design.

1.    Use technology to enhance safety (e.g., HIT, alarms, EHR safety modules).

2.    Continuously evaluate safety activities and interventions.

3.    Promote a culture of safety through leadership and engagement.

4.    Embed safety into all organizational levels.

5.    Apply human factors, systems thinking, and high reliability principles.

6.    Engage in safety/risk management: incident reporting, sentinel event review, RCA, proactive risk assessment.

6. Quality Review & Accountability (16 Items)

Focus: Compliance, peer review, documentation, and reimbursement.

1.    Use standards and best practices from quality organizations.

2.    Evaluate compliance with guidelines, documentation, and performance.

3.    Manage peer review, credentialing, privileging, and provider performance.

4.    Oversee patient experience and identify reportable events.

5.    Protect confidentiality of QI records.

6.    Implement QI efforts that affect reimbursement and payer standards.

7. Regulatory & Accreditation (8 Items)

Focus: Compliance readiness and continuous monitoring.

1.    Advise on accreditation, certification, and regulatory standards.

2.    Build awareness of legal/statutory/regulatory requirements.

3.    Oversee monitoring and improvement of compliance.

4.    Ensure ongoing survey readiness for organizational accreditation.

8. Professional Engagement (implicit focus across all domains)

Focus: Leadership, ethics, communication, mentoring, and professional development.

1.    Demonstrate ethics in decision-making and transparency.

1. Exhibit leadership skills to influence QI outcomes.

2. Maintain clear, effective communication and conflict resolution.

3. Mentor, coach, educate staff, and build QI capability.

4. Commit to lifelong learning and certification maintenance.

• Training on the huge question bank with live sessions and real site exams.

• Assess your preparedness for the real CPHQ EXAM with real exam like quizzes.

• Assess the ability to recall or remember specific information.

• Assess the ability to apply the knowledge in specific situation.

• Assess the ability to analyse the situation and choose the best action or decision to be taken.

CPHQ FULL PACKAGE Course Deliverables:
The review study contains but not limited to:
  1. 14 online live interactive sessions for main lectures. (Explanation and study for the main 7 domains). 
      a. With 26 recorded videos at your dashboard.
      b. With also 6 weekly quizzes at the site.
  2. 12 online live interactive sessions for revision lectures. (final review on the main topics and question bank discussion). With 27 recorded videos on your dashboard.
  3. 24 site exams with updated exam like questions like the real exam with time limited.

INTENDED LEARNING OUTCOMES:
By the end of this comprehensive study and review course, participants will be able to:

1. Explain the concept, significance, and historical evolution of healthcare quality.
2. Recognize and differentiate various leadership styles.
3. Develop a vision, mission, and strategic plan effectively.
4. Understand different improvement methodologies and performance measurement tools.
5. Select the appropriate improvement method for organizational needs.
6. Choose the most suitable quality tool for the selected methodology.
7. Actively contribute to improvement projects within their organization.
8. Distinguish between utilization management and quality management.
9. Understand the roles and objectives of risk managers in promoting patient safety.
10. Differentiate between Root Cause Analysis (RCA) and Failure Mode and Effect Analysis (FMEA).
11. Comprehend key strategies in Population Health Management and the impact of Social Determinants of Health (SDOH).
12. Compare and contrast Public Health and Population Health.
13. Define patient safety and explore patient safety tools and IPSGs (International Patient Safety Goals).
14. Identify organizations dedicated to raising awareness about patient safety.
15. Understand and describe various quality tools.
16. Distinguish between data and information.
17. Identify types of data and select appropriate graph types for data visualization based on the data displayed.
18. Apply statistical methods and sampling techniques in relevant contexts.

IMPORTANT INFORMATION ABOUT THE COURSE:

1. After registration on the course you can find the Join Link of the WhatsApp group inside the course for live sessions.
2. All recorded sessions are uploaded already for all course contents.
3. All quizzes and exams has the ability for retaking it many times during your registration period.
4. Registration period is valid for 6 months from your first registration.
5. You can download the certificate of completion after completion of the course.
6. If you need any extension for you registration after the 6 allowed months, you must contact us to follow our policy for reattendance.